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NHS Complaints Advocacy – resolving concerns about medical treatment

Even in less crisis-driven times the NHS deals with around 1 million patients every 36 hours, and we are all very much aware of the extra pressures brought on by the COVID-19 pandemic.  Very occasionally however, something goes wrong and needs resolving. And it’s dealing with those rare instances that helps maintain the high standards of service within the NHS, which is where NHS Complaints Advocacy can help.

Support for carers to attend COVID-19 vaccinations

Carers, and those dependent upon them, face many additional difficulties and obstacles during the pandemic. Specialist support organisations across Norfolk have responded to the need as follows. Please help spread the word as appropriate. 

Our Covid work with Good Neighbour Schemes & Mutual Aid

Over the weekend of the 14th March 2020, we saw several hundred Norfolk communities create new Mutual Aid Groups in response to the pandemic's effect on their communities.

This was our community spirit at its best. A process of forming groups that would normally take several months was accelerated into days. People were coming forward to help, who had never volunteered before. Whatever the legacy of the practical support that was delivered, the simple truth is “you can’t un-meet your neighbour” and this is hugely positive for our communities.

Safeguarding – what we all need to know and do

Everyone in the VCSE community should[JC1] [SN2]  be aware of the need for vigilance and protecting the vulnerable – and understand the requirements and implications of safeguarding.  Every VCSE organisation delivering charitable activities has a duty to safeguard volunteers, staff, hirers, adults, children and young people, participants and donors.

 

The 2021 Census – and why it’s important for the VCSE sector

The UK’s Census takes place on Sunday 21st March.  It’s a snapshot of everyone in the UK, all on one day.  

Updated guidance: COVID ‘Road Map’ advice relating to village halls and community buildings

ACRE has issued new information to help village and community halls get to grips with the latest announcements about the lifting of national lockdown restrictions. 


 

The Feed: preventing poverty, hunger and homelessness during Covid - and beyond

The Feed is a not-for-profit social enterprise providing catering services, with a very clear mission to prevent poverty, hunger and homelessness in Norwich.  

NHS Complaints Advocacy – resolving concerns about medical treatment received

Our National Health Service is still rated best in the developed world for safety, affordability and efficiency, according to the US-based Commonwealth Fund. But very occasionally – and it’s around one-tenth of one per-cent of all patient cases - something goes wrong and need resolving.

FREE energy costs awareness training for VCSE staff and volunteers

At CAN we are helping combat fuel poverty across and beyond Norfolk by running more of our free online energy cost training sessions for VCSE frontline staff and volunteers.

QEH Maternity Voices Partnership (MVP) – an invitation to be involved

QEH Maternity Voices Partnership (MVP) is an independent group, supported by Community Action Norfolk, that informs the Queen Elizabeth Hospital (QEH, King's Lynn & Wisbech) and health decision-makers about patients’ experiences of maternity services and how these could be improved. 

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