Home

Information, advice and guidance

Coronavirus (COVID-19) Click here to read information on the status of Community Action Norfolk's Services. As well as links to other information and advice
This website uses cookies. You can read more about how we use your personal data in our Privacy Notice

ThinkingFuel: buying heating oil collectively – and helping the community at the same time

Many of you reading this will know about ThinkingFuel, our collective heating oil buying scheme. And you’ll know that the aim is to help support householders across Norfolk who depend on heating oil to heat their homes, and for whom the unregulated cost of heating oil is a constant worry.  

UPDATED GUIDANCE: Re-opening Village Halls and Community Buildings

 ACRE have worked with government to produce the following guidance to help Halls with their planning

Who wants to save £254 on their energy bills?

At CAN we work closely with the Borough Council of King's Lynn and West Norfolk on the Big Switch and Save energy switching project.  There are three important news items about Big Switch and Save that we’d like to convey to West Norfolk residents, and we’d be grateful for the help of VCSE groups and organisations working in the area to help spread the word.

Safeguarding - everyone’s responsibility

Every VCSE organisation has a duty to safeguard volunteers, staff members, participants and donors, and to have appropriate and proportionate policies and procedures in place. Likewise, staff and volunteers themselves need to aware be aware of their individual responsibilities to themselves and to their clients, service users and hirers.  

Donate your money to charities, not criminals, this Christmas

Action Fraud, the Charity Commission and the Fundraising Regulator are warning the public to remain vigilant when making charitable donations this Christmas. Whilst the warning is directed to the giving public, it’s important for VCSE organisations themselves to understand the implications of potential impersonation fraud.  

Charity Commission’s ‘quick and easy’ guides to assist trustees

Further to our article last month about Trustees’ Week here, we are taking a look at the Charity Commission’s new ‘5 minute’ guidelines.

Help in constructively negotiating a complaint about an NHS service

The commitment, dedication and resilience of front-line staff throughout the COVID-19 pandemic is universally acknowledged and respected. It’s very rare that something goes wrong but, when it does, it needs resolving for the sakes of all involved – patients, families and professionals. 

Safeguarding and Village Halls

The organisers of activities and events are responsible for ensuring people’s safety and wellbeing during their time there, but it doesn’t mean the village hall volunteers and staff are absolved from responsibility. it’s helpful to have a closer look at why it’s especially important for hall committees to have the right policies and procedures in place.  

Hanworth Memorial Hall - and keeping your eggs in separate baskets…

At CAN we help and support a great many community projects to find the funding they need to make their vision a reality. Finding the right funder can be a minefield, and a complex process that takes time and commitment.  

Safeguarding Adults Week – 16 to 22 November

Monday 16th to  Sunday 22nd November is Safeguarding Adults Week, and each day is focused on a different adults safeguarding risk issue. 

Pages

Subscribe to Information, advice and guidance