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NHS Complaints Advocacy – resolving concerns about medical treatment

Even in less crisis-driven times the NHS deals with around 1 million patients every 36 hours, and we are all very much aware of the extra pressures brought on by the COVID-19 pandemic.  Very occasionally however, something goes wrong and needs resolving. And it’s dealing with those rare instances that helps maintain the high standards of service within the NHS, which is where NHS Complaints Advocacy can help.

Charities and political campaigning – what you need to know in advance of the local elections

With county and district council elections happening on 6th May 2021, now is a good time to take a close look at what VCSE sector organisations need to know about getting involved in political campaigning. 

Support for carers to attend COVID-19 vaccinations

Carers, and those dependent upon them, face many additional difficulties and obstacles during the pandemic. Specialist support organisations across Norfolk have responded to the need as follows. Please help spread the word as appropriate. 

Our Covid work with Good Neighbour Schemes & Mutual Aid

Over the weekend of the 14th March 2020, we saw several hundred Norfolk communities create new Mutual Aid Groups in response to the pandemic's effect on their communities.

This was our community spirit at its best. A process of forming groups that would normally take several months was accelerated into days. People were coming forward to help, who had never volunteered before. Whatever the legacy of the practical support that was delivered, the simple truth is “you can’t un-meet your neighbour” and this is hugely positive for our communities.

Every Child Online campaign – laptops for schools

The Every Child Online campaign aims to ensure every school age child has a digital device and internet connection to learn remotely at home. 

Safeguarding - everyone’s responsibility

Every VCSE organisation has a duty to safeguard volunteers, staff members, participants and donors, and to have appropriate and proportionate policies and procedures in place. Likewise, staff and volunteers themselves need to aware be aware of their individual responsibilities to themselves and to their clients, service users and hirers.  

The Benjamin Foundation: supporting young people through life – and Covid

The Benjamin Foundation is well known across Norfolk and Suffolk for its sterling work in bringing hope, opportunity, stability and independence to children, young people and families experiencing life’s challenges. This includes working to prevent youth homelessness, offering emotional wellbeing support and providing positive activities for young people with limited opportunities. 

Dereham Men's Shed - the road to becoming a charity

There are definite benefits to registering as a charity, not least of which is credibility when applying to potential funders. Making your case to the Charity Commission needs to be done in an organised and planned way. 

Help in constructively negotiating a complaint about an NHS service

The commitment, dedication and resilience of front-line staff throughout the COVID-19 pandemic is universally acknowledged and respected. It’s very rare that something goes wrong but, when it does, it needs resolving for the sakes of all involved – patients, families and professionals. 

Safeguarding and Village Halls

The organisers of activities and events are responsible for ensuring people’s safety and wellbeing during their time there, but it doesn’t mean the village hall volunteers and staff are absolved from responsibility. it’s helpful to have a closer look at why it’s especially important for hall committees to have the right policies and procedures in place.  

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