The West Norfolk VCSE Hub provides an excellent mechanism for sharing best practice and opportunities for joined-up thinking. It was established to support discussions about key issues for the voluntary sector and public services in West Norfolk, the aim being to help the VCSE and other sectors work together to ensure that the people of West Norfolk get the best support and services possible.
Our CANConnect initiative works with partner agencies across the North Norfolk district of Norfolk and Waveney CCG (Clinical Commissioning Group) to help connect people with activities in their locality, as well as providing individuals with one-to-one support in identifying and achieving their personal goals. CANConnect also provides support for the community itself, helping organisations and people make the places where we live stronger, friendlier, and more resilient.
Citizens Advice Diss, Thetford and District has adapted its services during the pandemic to maintain public access to its advice and support. Caroline Mackinson, Project Coordinator, explains, preceded by a brief retrospective of how much the national network is valued.
The Matthew Project would shut their offices on the 18th March, switching immediately to offer services remotely, through the phone, online groups, and doing door-step visits when a welfare concern was raised as the Police were unable to do this due to capacity limitations.
Wells Town Council, Wells Maltings, Heritage House, Wells Churches Together, Wells Community Hospital, the Holkham Estate and local community volunteers came together to offer a coordinated response to support the most vulnerable during the COVID-19 outbreak, in Wells-next-the-Sea and surrounding villages.
Norfolk Citizen’s Advice Bureau would normally conduct around 75% of their support face to face. Over three days they moved to 100% remote support model via phone, email and webchat.
Recently the team at the Charity Commission presented an online webinar answering a range of questions specifically for local infrastructure organisations and the charitable groups they work with. The webinar is still available to watch online – links are at the end of this article.