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Norfolk County Council changes to Charging Policy

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14 Aug, 2024by Caitlin MackayInformation, advice and guidance
On Monday 5th August 2024 Cabinet agreed to the following changes to Norfolk County Councils charging policies:
 
  1. To apply the working age Minimum Income Guarantee (MIG) as set by the Department of Health & Social Care (DHSC).
  2. Charging Self-funding services users for both residential and non-residential care a fee for setting up and managing their care contract.

MIG Changes  

When working out how much a person has to contribute towards the cost of their non-residential care, the government states that a person must be left with a minimum amount of income per week to pay for their weekly living costs, such as food, clothing etc. This is the MIG.
 
The MIG rates are set by DHSC and there are various amounts that can be applied depending on the person’s age. Up until now Norfolk County Council has allowed a higher rate of MIG for working aged people, however, due to the current financial pressures and demand on services Norfolk County Council has had to review the amount of MIG allowed for those aged 18-pension age. 
 
From the 4 November 2024 the working age MIG will reduce to £183.25 for all people aged 18 – pension age in receipt of a non-residential services.
 
The estimated increase of the assessed contribution for working aged people will be between £2.50 - £20 per week.
 

Support available for Service Users

If you receive calls from concerned service users, financial representative or family member, depending on the query please direct them to the following teams for information and advice:

Financial assessment query or would like a reassessment – call the Assessment Team 01603 222133 option 2 or email fab@norfolk.gov.uk.

DP payment amount – call the DPCST Team on 01603 223392 option 1 or email dpsct@norfolk.gov.uk

If the person is worried about their finances and would like support with budgeting, claiming extra disability related expenditure or require support to find debt advice please contact the Client Hardship Team. You can either complete the online form here Client Hardship Service (CHS) - How to get help from the Client Hardship Service - Norfolk County Council or you can email chs@norfolk.gov.uk 

If the person has concerns about their benefits or require assistance to claim benefits, appeals or tribunals then please contact the Welfare Rights Team. You can call on 01603 222285 or email welfarerights@norfolk.gov.uk.

If the person wants to request a reassessment of their care needs, they can contact Adult Social Services on 0344 800 8020 or contact their allocated Social Care Practitioner if they have one.

Self-funding set up and management fee

Where Norfolk County Council sets up and contracts a care service for people assessed as self-funding (capital or assets above £23,250) from the 4th November 2024 they will be charged a setup fee for each service and an ongoing weekly management fee.

Those with current services as of the 4th November 2024 will only be charged the ongoing weekly management fee. The charges will be included on the 4 weekly invoice they receive for their care.

A setup fee will be applied for any new services set up for people assessed as self-funding after the 4th November 2024, along with the ongoing weekly management fee. This will include any new services for current clients.