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Key Findings from the Patient Experience Survey: May 2026

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08 Jun, 2026by Julie GibsonHealth and social care, Information, advice and guidance

This survey, conducted by the Patients Association in early 2026 had 807 patient respondents, providing evidence drawn from their experiences. It does so at a significant moment. The government’s 10 Year Health Plan for England, and more recently the NHS Modernisation Bill, commits to putting patient choice, voice, and feedback at the heart of how quality is defined and measured. 

Key findings 

  • Three quarters (75%) said delays worsened their physical health 
  • 74% said delays negatively affected their quality of life 
  • 69% of patients were never asked what matters to them during their NHS care 
  • Just 17% said their priorities were listened to and acted upon 
  • More than half of respondents (57%) struggled to access both GP and hospital appointments 
  • Only 41% felt like an equal partner in decisions about their care 
  • Half of patients felt their care was poorly co-ordinated 
 

Read what comes next and access the report here.