Client Hardship Service: Oil and LPG Support

Targeted Support: The funding, announced in March 2026, focuses on vulnerable, low-income households in rural areas that rely on heating oil/LPG and are not protected by standard energy price caps.

Eligibility:

• Be 16 years old or over
• Live in Norfolk
• Claiming benefits
• Working on a low income
• Had a financial shock leading to hardship

How to get help from the Client Hardship Service

Complete our online hardship support request form here.

You will be asked to provide:

• Personal and financial information for yourself and anyone else who lives with you – see details below
• Electronic copies of evidence. Paper copies of evidence can be posted to us if you cannot send an electronic copy

What to gather before you start your hardship support request

Get the following information together for yourself and anyone else who lives with you.

• National Insurance number. We cannot process a hardship support request without it. Visit www.gov.uk/lost-national-insurance-number if you have lost it
• Last two months’ bank statements for all accounts held within the household – your bank statement must contain your name and address
• Details of any debts
• Details of any savings or property you have
• Information on any health issues affecting you and/or anyone you live with
• If you are moving due to family breakdown or reconciliation, you need to provide details and the name of a professional, such as a social worker, who could give supporting evidence if required.

Telephone Hardship Support Requests

If you cannot complete an online hardship support request call 0344 800 8020. We will complete the form with you, but you will still need to send us evidence via email or via post.

A Word file of the above information can be downloaded using this link.