Norfolk Warm Homes - reducing energy costs for homeowners and landlords

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  • ​All Norfolk’s local authorities – county and district - are working in partnership to deliver heating and insulation grants to the county’s residents.

Who can get help?

Norfolk Warm Homes supports low-income residents, reduce energy bills and increase the thermal efficiency of their homes. Grants are available to homeowners on low incomes or receiving qualifying benefits, and to landlords whose tenants are similarly disadvantaged. 

Grants for homeowners, if approved, cover the full cost of installation. Landlords’ entitlement is for a maximum of two-thirds costs up to £5,000.

Improvement measures include:

  • Cavity wall insulation
  • External wall insulation
  • Loft insulation
  • Air source heat pumps
  • Central heating


Eligibility criteria for owner occupiers are:

  • owning your own home
  • home Energy Performance Certificate (EPC) rating of E, F or G
  • total household income of under £30,000 a year or have a member of the household receiving an eligible benefit


Landlords can also apply - grant entitlement is for two-thirds of costs up to £5,000.


The scheme is grant funded by the National Grid and central government. There are two funding streams worth up to £3.5 million, one of which supports owner-occupiers of properties that are on the gas network, whilst the other supports those off the gas grid. Norfolk is known to have a relatively high proportion of older housing stock, often with considerable scope for insulation efficiency improvements – Norfolk Warm Homes helps address this issue in a way that’s affordable for homeowners and landlords.

How does it work?

A homeowner or landlord can contact Norfolk Warm Homes who will arrange a survey of the property to see which improvement measures can be implemented – and when. The contractors working on the scheme are vetted, Trustmarked and PAS 2035 certified (a specification for installation of energy efficiency measures (EEMs)). When the work is complete the Energy Performance Certificate can be reassessed.

Who to contact

Visit Norfolk Warm Homes or call 01603 430103 for help in processing an application.