Norfolk County Council Adult Social Service Update January 2021

Coronavirus (COVID-19) Click here to read information on the status of Community Action Norfolk's Services. As well as links to other information and advice
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Community Action Norfolk are sharing this from Norfolk County Council's Adult Social Services, please contact them directly with any queries.

Adult Social Services Covid-19 update


Dear Colleague,

I am writing to you as an organisation which supports people who use Adult Social Services or supports people who are otherwise vulnerable.

Please find below some helpful updates from Adult Social Services.

COVID vaccinations

The vaccinations are starting to be rolled out and are being staggered, with those who are considered vulnerable due to health, age or occupation being prioritised. We strongly encourage anyone who is eligible to take this up.

There is an easy read guide to vaccinations which has been published by PHE (Public Health England). This can be found here.

Public Health England has also produced some other guides for people who would receive the vaccine first. Please share with anyone you know who would find it helpful. The guide for older adults can be found here. There is also information for women of child-bearing age, those currently pregnant, planning a pregnancy or breastfeeding. This can be found here.

There are some key things to remind people. These are:

  • Please wait for your GP to contact you to arrange an appointment
  • Please do not call to chase an appointment
  • Please make sure you have an appointment first before making any travel arrangements that may cost you money (it is okay to speak to family and friends and make plans for who may take you when you do receive an appointment)

Vaccination scam warning

There have been reports of a new scam where a person receives a text saying they need to book a vaccination appointment and it takes them to a fake NHS form which then asks for their bank details to prove their identity. Please be aware that the NHS will never ask for banking information. More information can be found here.

Food support for people who are Clinically Extremely Vulnerable (CEV)

There is now additional support available for residents who are clinically extremely vulnerable (who have been advised to shield). Norfolk County Council can offer food and other support to people who are CEV, complementing the existing services provided by food banks and other local support.

If you are working with someone who is CEV and in need of immediate food support, please signpost them to Norfolk County Council on 0344 800 8020.

Who are people that are CEV?

People who are defined as CEV are those at very high risk of severe illness from coronavirus. People who are CEV are currently being asked to stay at home and shield.

Why use this service?

Norfolk County Council has been specifically funded to make sure people who are CEV do not need to leave their homes to get food and essential supplies. The support can help anyone who is CEV to access food, including those who can afford to buy food but may have nobody to help with their shopping or can’t access online delivery orders. The support offered is tailored to meet a person’s individual circumstances and can range from help to book a delivery slot, finding a volunteer to do their shopping and delivery, or an emergency food box if necessary.

How do I know if someone is CEV?

The person will have received a letter from the government or health professional advising them they fall into this category. A list of the conditions leading to someone who is CEV can be found here.

Communications with people affected by changes to charging

In January, Cabinet agreed to introduce an amendment to the current charging policy for non-residential care services. This was in response to the outcome of a judicial review which was found against the County Council. Cabinet agreed that the changes would be backdated to July 2019 when the original changes to the charging policy came into effect.

This week we have written to people affected to explain how the new amendment will affect them and how we are going to reimburse those people who are owed money. In February, a confirmation letter will be produced for those people showing whether they are owed money back from an overpayment for care fees, how much this amounts to, and what their new weekly charge for services will be.

It has been agreed that people can leave this credit amount in their customer account which will then be offset against any future invoices raised or they can contact the Financial Assessment Team to arrange a refund into a bank account.

As we do not hold bank information on file, our letter will clearly indicate how to contact the Financial Assessment Team if they would prefer to receive a refund.

If you are an organisation which supports or advises people who may be affected by these changes, then please do get in touch with the Finance Team if you have any questions.

We have put the initial letter and easy read version on our website so you can see the information that people will have received. You can download the letter here.

If you want to get in touch with anyone about this, please contact 01603 222133 and select Option 2 or email fab@norfolk.gov.uk.

Community Fridges

Community Fridges are communal places where surplus food is shared between people in a community, by local businesses and individuals. Community Fridges are available across Norfolk. Please see here for more information and a map of their locations.

Learning Disability Partnership and Norfolk Autism Partnership

The Learning Disability Partnership and the Norfolk Autism Partnership work with a wide range of people to make real change across Norfolk. Working in co-production to meet the targets of the Autism Strategy and Learning Disability Strategy, the partnerships give guidance, experience and support to organisations, helping them to become more inclusive while providing improved services to meet the needs of the community.

If you have autism and/or a learning disability, care for someone who does, or have expertise in these fields, contact assd_autism@norfolk.gov.uk for the Norfolk Autism Partnership, or alastair.corrigan@norfolk.gov.uk for the Learning Disability Partnership for further information and joining details.

Face coverings

You will have seen in the news that some supermarkets are now enforcing the use of face coverings on their premises. People who are exempt from wearing face coverings may feel concerned about this news and worried that they will face further challenge. If you have not already done so it might be helpful to remind people who use your services about the government guidelines around face-coverings. This explains that as well as a face mask people can use a scarf, bandana, religious garment or hand-made cloth covering. The guidelines also include an exemption card that people can print off to use should they wish to. 

Free carbon monoxide awareness Zoom training

The Gas Safe Charity is offering free, online carbon monoxide awareness Zoom workshops aimed at people who visit or work in the homes of vulnerable people.

The workshop lasts approximately an hour and explains the sources, signs and symptoms of high and low-level carbon monoxide risks in the home and includes relevant scenarios to explain what steps to take if carbon monoxide poisoning is suspected.

To find out more and book a workshop please visit:


Online book clubs

Norfolk Libraries runs a session called ‘Reading Friends’. Each session features an extract from a book read aloud and group discussion.  To find out more please visit:



Our Care Provider webpages are frequently updated to provide support and guidance for our adult social care providers

And finally, for the latest updates on the impact of coronavirus please check here.

Thank you for your continued support.

Debbie Bartlett, Director – Strategy & Transformation