Help Norfolk and Waveney CCG find the unknown carers

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Unpaid carers are one of the priority groups that Norfolk and Waveney Clinical Commissioning Group is working to vaccinate now. It is estimated that there are up to 100,000 carers in Norfolk and Waveney, but that only about 10% of these people are known about because many don’t, for example, claim carers allowance or have it noted on their GP record that they are a carer.

The CCG is asking all of us for help in finding these unregistered carers to ensure they can be offered help and support when and where needed.

Tracy McLean, the CCG’s Head of Children Young People and Maternity says:  “I’m really proud that today we are launching our campaign to find Norfolk and Waveney’s unknown carers. We are asking for anyone from the following groups to contact us between now and 31st March 2021 to register themselves as a carer.”

  • The sole or primary carer of an older or disabled person who is clinically vulnerable to COVID-19
  • Parents or primary carers of children and young people who are disabled and clinically vulnerable to COVID-19
  • Young carers (aged 16 or over) of people who are elderly or clinically vulnerable
  • People caring for someone with severe mental illness


People can register as a carer online here or, if they are unable to register online, a 24/7 voicemail service is available for people to leave their contact details on 01603 257256.

The CCG is requesting that we all share this with people we may know who meet the definition of a carer above. Please also share with individuals, agencies, organisations and community groups you know or work with, to encourage any of their service users who may fall under the four categories above to register and be recognised.

COVID-19 Vaccination priority groups

In line with national guidance, appointments for COVID-19 vaccination are being offered to eligible, unpaid carers identified within cohort 6 by the Joint Committee for Vaccination and Immunisation (JCVI).

As above, those who have not notified their GP of their caring responsibilities will not be flagged as a carer on their GP record. These ‘unknown’ carers are now asked to contact local health and care services. The contact details again are: online here or by phone on 01603 257256.

Paid care workers who have not yet received a vaccine or been identified via their employer should also register at the same address.  This could include people working for a home care provider, a private agency, people paid as a personal assistant through Direct Payments or those working under a private arrangement.

If people are not eligible for vaccination as a carer, they should not contact their GP practice or try to register for a COVID-19 vaccination. It is important these appointments are prioritised for those who are now eligible under this cohort to help protect them and those they care for.

Younger adults in long-stay in-patient, nursing, and residential care settings are also eligible for vaccination under cohort 6 but will be vaccinated by ‘roving’ vaccination teams who will be in touch with homes directly to book in their vaccinations.

Help with transport and accessibility

If any carer feels they will have challenges getting to their appointment, including with transport or due to leaving the person they look after, free support is available from Caring Together. Please visit www.caringtogether.org for more information.