Community Action Norfolk are sharing this information from Norfolk County Council, please contact them directly with any queries.
Support that is available, both from central government and Norfolk County Council, to help with the cost of living increases.
These are the cost of living payments provided by central government that people may be eligible to receive:
For those over State Pension age (aged 66 or above) as at week ending 25th Sep 2022 and who receive the Winter Fuel Payment.
Payment will be automatic as a top-up to their annual Winter Fuel Payment in November/ December 2022. For most pensioner households, this will be paid by direct debit. Ineligible individuals include:
People receiving certain means-tested benefits are eligible for these payments. This will automatically paid by the DWP in 2 instalments , the first in July 2022 and the second in Autumn 2022. Eligible benefits include: Universal Credit or Income Based JSA, Income Related ESA, Income Support, Working Tax Credit/Child Tax Credits or Pension Credit. People in residential care are eligible provided they receive one of the eligible benefits
Claimants on DLA/ PIP/ AA/Armed Forces Independence Payment/ Constant Attendance Allowance/ War Pension Mobility Supplement at 25/5/2022. Automatically in September 2022.
Those who pay Council Tax by direct debit will be paid automatically into their bank accounts from April 2022. People in residential care will not have a payment unless they have a council tax liability. The same for those in supported living, they would only receive it if they have a council tax liability. Usually people in support living do not have a council tax liability so the majority will not get the payment. There is a discretionary scheme run by districts where you can apply if you live in a property above a band D. The council tax rebate 2022-23 – billing authority guidance - GOV.UK (www.gov.uk)
The Norfolk Assistance Scheme (NAS) is a support model provided by Norfolk County Council that helps people in financial hardship and cannot pay their living costs. NAS can provide emergency financial help, such as food vouchers, assistance with fuel or utilities, and assistance with rent arrears. NAS can also supply essential household goods and furniture, along with providing support, guidance and advice about other support organisations that are available.
There are currently two offers of support through NAS at present, one for individuals of working age, and one for individuals aged 65 and over.
Applications can be made online via www.norfolk.gov.uk/NAS, working-age individuals without access to the internet can make an application over the telephone via 0344 800 8020, and people aged 65 and over with no access to the internet can call Your Norfolk Advice Line on 0333 996 8333 to make an application over the telephone.
We appreciate that some people may find it difficult to access support. Norfolk County Council have therefore created a web-based campaign to help people find the right support they need. This covers information relating to money support, including NAS, help with benefits and money management, as well as food support, both for families eligible for free school meals. This can be found via https://www.norfolk.gov.uk/what-we-do-and-how-we-work/campaigns/help-with-living-costs. Norfolk County Council also have in place a service in relation to Information, Advice and Advocacy Services, working in conjunction with charities and voluntary organisations. This service is broken down into three areas:
This service can be accessed via many different routes, including Adult Social Services, Norfolk Assistance Scheme, and the Norfolk Advice Service.