Adult Social Services Covid-19 update 18th May

Coronavirus (COVID-19) Click here to read information on the status of Community Action Norfolk's Services. As well as links to other information and advice
This website uses cookies. You can read more about how we use your personal data in our Privacy Notice

Community Action Norfolk are sharing this from Norfolk County Council Adult Social Services, please contact them directly with any queries.

Adult Social Services Covid-19 update 

Dear Colleague 
I am writing to you as an organisation which supports people who use adult social services or supports people who are otherwise vulnerable. 
I hope that you found last week’s update from our Principal Practitioners useful. We would love to hear any more feedback or suggestions about what you would like to cover in our updates – so please do get in touch via the [email protected] 

A shorter update this week, but our key message is really important: 
Please help us to reiterate that if anybody you are working with or supporting has a social care issue or concern, they can call our Social Care Community Engagement Team on 0344 8008020. We are open for business and our Social Care Practitioners will listen to the person and direct them to the services or advice and support that they require.  

What have we been doing? 

  • A significant focus of our work continues to be with care homes. We have now distributed over one million items of PPE to providers across Norfolk and a multi-agency virtual incident centre is up and running to provide a single point of response to any outbreaks. We have also agreed a clear discharge process into care settings. You can find copies of our communication to care providers here on our website. 
  • We are looking carefully at whether there are any face to face services we could or should start up again. In practice, many of our front-line staff have continued face to face support where it is critical. We have made extensive use of telephone discussions which has helped maintain some services – for example – assistive technology. We would welcome feedback from you about how this is worked so far and any views about how we move forward. 
  • Whilst the Government has announced some changes to the lockdown, we know that many people will still need to stay shielded. We want to better understand the challenges that people, their carers and support networks are facing, and any practical ideas about how we can support people in these situations. Please take soundings and do let us know. 
  • We are exploring new ways to support our staff who need to continue to work from home. Like many big employers, we recognise that this can be isolating for people and our usual methods. 
  • Cawston Lodge is a new facility set up to provide additional step-down capacity during the COVID-19 period. It has been fitted out, staff appointed and in place and is due to open to first residents on May 20th. 

Useful resources

  • As a reminder, NSFT has launched a 24/7 helpline offering immediate support for people experiencing mental health difficulties during the coronavirus pandemic. The freephone service, called First Response, is staffed by mental health professionals from the Trust. It provides reassurance, self-help advice, support and signposting designed to avoid the need for people to attend hospital, except in the case of a medical emergency. First Response is available on 0808 196 3494.  
  • Lots of people have been taking to the internet to find inventive ways of keeping fit at home. Not everybody has access to the internet though, and so as part of Active Norfolk’s ‘Active at Home’ campaign, they have created a free Exercise Support Helpline. Calling 0344 800 8020 and selecting option 5, people can get a call back from a qualified physical activity instructor to give guidance on how to safely exercise indoors. 

Thank you for your continued support.  
Debbie Bartlett 
Director – Strategy & Transformation