Voluntary sector activity is based upon trustworthiness, reliability, integrity and goodwill, and the value of a strong reputation should not be underestimated. Your public image influences partnership and contract prospects, campaigning, donation levels and the ability to attract volunteers. Charities need to be aware that almost every activity carries reputational risk, whether that’s responding to an increased demand for services or a changing operating environment.
Even though the county has some of the lowest rainfall in Britain, 42,500 homes in Norfolk are estimated to be at risk from flooding. And we know that coastal erosion threatens the very existence of some homes. How resilient is your community to these threats and others?
Assets come in many guises, land, buildings, people, skills, income. At Community Action Norfolk we understand how important your assets are and the need to get the most from them.
If you are unhappy with the service you have received from the NHS, the NHS Complaints Advocacy Service can help. The complaints process is a way of helping you resolve issues you have faced, and is also important in helping us improve the NHS care in Norfolk.
Working with other groups and organisations can bring huge benefits to all involved. The development and management of these relationships can also sometimes bring its own challenges! Community Action Norfolk can work through these alongside you.
Community Action Norfolk provides regular training to help you carry out regular checks. The training will take you through the relevant legislation, show you what is covered in an annual inspection and help you to identify common issues and problems.
Strategic planning is an important tool to help improve your effectiveness as an organisation. It can be particularly useful at times of uncertainty and change, whether internal or external. We can help you develop yours.