Quality & Governance

Community Action Norfolk is a registered charity and company limited by guarantee.  

Our board of trustees have overall responsibility for the organisation with day to day activities delegated to the Chief Executive and staff team. Our trustees are directly elected by our membership.

To support our internal quality assurance and performance management systems, Community Action Norfolk maintains accreditation with the following quality standards:

ISO 9001 certification 

ISO 9001 accreditation is an internationally recognised standard for quality management based around eight principles:

  • Principle 1 – Customer focus
  • Principle 2 – Leadership
  • Principle 3 – Involvement of people
  • Principle 4 – Process approach
  • Principle 5 – System approach to management
  • Principle 6 – Continual improvement
  • Principle 7 – Factual approach to decision-making
  • Principle 8 – Mutually beneficial supplier relationships

ACRE Charity Commission endorsed quality standard

This covers nine areas of organisational performance:

  • Business planning
  • User-centred service
  • Trustees and the Board
  • Managing activities
  • Financial management and annual reporting
  • Monitoring and evaluation
  • Managing and supporting staff and volunteers
  • Training and skills development
  • Networks and partnerships

Community Action Norfolk is accredited at level 3, the highest level. Reports are available via the ACRE website